Shipping Policy

 

 

Shipment Processing Time

  • All orders are processed within 01 – 03 business days (Monday – Friday).
  • Orders are neither shipped nor delivered on weekends or Holidays.
  • Instances of delay, such as those occurring due to high volume orders, will result in notification to the customer.
 
 

Sipping Rates and Delivery Estimates

Shipping charges are calculated and displayed at checkout.

 
  • STANDARD  :  3-5 BUSINESS DAYS.      COST : FREE
  • OVERNIGHT (PORTUGAL only) : 1-2 BUSINESS DAYS.       COST : 10 EUROS
 

Shipment Confirmation & Order Tracking

  • A Shipment Confirmation email with Tracking Numbers will be sent upon order shipment.
  • Tracking Numbers will become active with 24 hours of email receipt.
 

Customs, Duties, & Taxes

  • We do not assume responsibility for any applied customs or taxes.
  • All fees imposed during or after shipping (tariffs, taxes, etc.) are the sole responsibility of the customer.

 

Damages

  • We are not liable for any products damages or lost during shipping.
  • Orders received in damaged condition can be made known to the shipment carrier.
  • Save all packaging materials and damaged goods prior to filing a claim with the shipment carrier.
 

International Shipping Policy

– DUTIES & TAXES

Customers are responsible for paying all duties, taxes and other fees which are levied once your package reaches the country of destination.

– PACKAGE TRACKING

  • International orders are shipped via DHL and will be delivered by local post or its affiliates.
  • When your order ships from our warehouse, we send you a shipping confirmation email including your tracking number.
  • To track your package, simply enter your tracking number at dhl.com.

– PACKAGE REFUSAL

If your package cannot be delivered, is unclaimed, or is refused, you are responsible for the following:

  • Original and return shipping costs.
  • Duties, taxes and other customs charges that are incurred on the package for both the original and return shipments.
  • The amount of these charges will be subtracted from your merchandise refund.

– RESTRICTION

Orders shipping internationally have a minimum merchandise subtotal purchase amount of €100.

 

RETURNS POLICY

  • Items returned must be in Portugal. 
  • FINAL SALE items are non-returnable and non-refundable.
  • We do not currently offer exchange.